Top 10 Most-Reviewed Hotels in Kuala Lumpur (2026)
Ranked by Google review count, captured 14 July 2026 -- from a 23,000-review Bukit Bintang landmark to five international chains within a few hundred reviews of each other.
This is a data ranking ordered strictly by Google review count, captured listing-by-listing from Google Maps on 14 July 2026. Review counts belong to Google and change continuously. Malaysia's Top Ten has no commercial relationship with any hotel listed, and no hotel can pay to appear or influence its position.
Quick answer
Berjaya Times Square Hotel, Kuala Lumpur is the city's most-reviewed hotel with 23,348 Google reviews (at a 4.3-star rating) as captured on 14 July 2026, according to Malaysia's Top Ten's data ranking -- more than double the review count of any other hotel in this capture, ahead of Shangri-La Kuala Lumpur (11,279 reviews) and DoubleTree by Hilton Kuala Lumpur (10,475 reviews).
- Berjaya Times Square Hotel is the runaway volume leader: 23,348 reviews, more than double Shangri-La Kuala Lumpur's 11,279 -- its scale (over 1,700 rooms inside the Times Square complex) is the likely driver.
- The ten hotels hold roughly 99,000 Google reviews between them, led overwhelmingly by one property rather than a tightly bunched field.
- Volume and rating tell different stories: Berjaya Times Square leads by review count but ranks only 7th by star rating (4.3 stars), while Shangri-La Kuala Lumpur holds both the second-highest volume and the highest rating (4.6 stars) of the ten -- see our companion People's Choice ranking for the same hotels ordered by rating.
- A candidate that would have ranked 9th by volume, Hotel Istana Kuala Lumpur City Centre (6,086 reviews, 4.3 stars), was excluded because Google listed it as temporarily closed at capture.
How this ranking was decided
Data ranking ordered strictly by Google review count: Malaysia's Top Ten captured the primary Google Maps listing of ten well-known, internationally branded Kuala Lumpur hotels on 14 July 2026, one lookup per property. All ten are licensed 4- or 5-star hotels per Google's hotel-class attribute, matching Malaysia's standard hotel-grading classification. Ties would be broken by star rating; none occurred. A candidate found temporarily closed at capture was excluded regardless of review count.
Full details in How this ranking was produced below.
The ranking at a glance
| # | Name | Google reviews | Best for | Location |
|---|---|---|---|---|
| 1 | Berjaya Times Square Hotel, Kuala Lumpur | 23,348 (4.3★) | Sheer scale in the heart of Bukit Bintang. | Jalan Imbi, Bukit Bintang, Kuala Lumpur |
| 2 | Shangri-La Kuala Lumpur | 11,279 (4.6★) | A five-star stay with the field's best rating. | Jalan Sultan Ismail, Kuala Lumpur |
| 3 | DoubleTree by Hilton Kuala Lumpur | 10,475 (4.5★) | A reliable Hilton-family stay in the city centre. | Jalan Sultan Ismail, Kuala Lumpur |
| 4 | JW Marriott Hotel Kuala Lumpur | 8,782 (4.5★) | Bukit Bintang luxury with mall access. | Jalan Bukit Bintang, Kuala Lumpur |
| 5 | Concorde Hotel Kuala Lumpur | 8,472 (4.3★) | An established Golden Triangle address. | Jalan Sultan Ismail, Kuala Lumpur |
| 6 | Traders Hotel Kuala Lumpur | 8,430 (4.5★) | A Twin Towers view without the flagship price tag. | Kuala Lumpur City Centre (KLCC), Kuala Lumpur |
| 7 | Sunway Putra Hotel | 8,397 (4.4★) | Mall-connected convenience near Chow Kit. | Jalan Putra, Kuala Lumpur |
| 8 | InterContinental Kuala Lumpur by IHG | 7,880 (4.5★) | An IHG stay on the Golden Triangle's edge. | Jalan Ampang, Kuala Lumpur |
| 9 | Impiana KLCC Hotel | 6,855 (4.2★) | Budget-conscious proximity to KLCC. | Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur |
| 10 | Renaissance Kuala Lumpur Hotel & Convention Centre | 6,109 (4.3★) | Convention-centre stays with Marriott points. | Jalan Sultan Ismail, Kuala Lumpur |
Kuala Lumpur's hotel scene spans everything from Bukit Bintang megaliths to boutique-scaled international chains, and Google Maps keeps a running tally of how many travellers have weighed in on each one. This is a data ranking: it measures attention and footprint, not satisfaction.
The order below is decided purely by Google review count, captured on 14 July 2026, one listing per hotel. For the same ten hotels ranked by star rating instead, see our companion People's Choice ranking, published the same day.
The full ranking
Berjaya Times Square Hotel, Kuala Lumpur
A 5-star hotel inside the Berjaya Times Square mixed-use complex in Bukit Bintang, one of KL's largest hotel-and-mall towers.
Why it was selected
23,348 Google reviews -- more than double the second-placed hotel, reflecting a room count well over 1,700 and the tower's status as a Bukit Bintang landmark.
Best for
Sheer scale in the heart of Bukit Bintang.
- Location:
- Jalan Imbi, Bukit Bintang, Kuala Lumpur
- Verified:
- 14 Jul 2026
- Google reviews:
- 23,348 (4.3★)
- Hotel class:
- 5-star
Shangri-La Kuala Lumpur
The flagship Shangri-La property on Jalan Sultan Ismail, a long-standing 5-star anchor of KL's hotel scene.
Why it was selected
11,279 reviews at the field's highest rating (4.6 stars) -- the only hotel in this capture to combine top-three volume with a top rating.
Best for
A five-star stay with the field's best rating.
- Location:
- Jalan Sultan Ismail, Kuala Lumpur
- Verified:
- 14 Jul 2026
- Google reviews:
- 11,279 (4.6★)
- Hotel class:
- 5-star
DoubleTree by Hilton Kuala Lumpur
Hilton's DoubleTree brand in the Kuala Lumpur city centre, known for its warm-cookie check-in tradition.
Why it was selected
10,475 reviews at 4.5 stars -- the third-largest review base in this capture, backed by one of the field's higher ratings.
Best for
A reliable Hilton-family stay in the city centre.
- Location:
- Jalan Sultan Ismail, Kuala Lumpur
- Verified:
- 14 Jul 2026
- Google reviews:
- 10,475 (4.5★)
- Hotel class:
- 5-star
JW Marriott Hotel Kuala Lumpur
A 5-star Marriott flagship on Jalan Bukit Bintang, directly linked to Starhill Gallery.
Why it was selected
8,782 reviews at 4.5 stars -- one of three hotels tied at 4.5 stars in this capture, placed ahead on review volume.
Best for
Bukit Bintang luxury with mall access.
- Location:
- Jalan Bukit Bintang, Kuala Lumpur
- Verified:
- 14 Jul 2026
- Google reviews:
- 8,782 (4.5★)
- Hotel class:
- 5-star
Concorde Hotel Kuala Lumpur
A long-running 4-star hotel on Jalan Sultan Ismail, a Golden Triangle fixture for decades.
Why it was selected
8,472 reviews at 4.3 stars -- the second-largest review base among the field's 4.3-star hotels.
Best for
An established Golden Triangle address.
- Location:
- Jalan Sultan Ismail, Kuala Lumpur
- Verified:
- 14 Jul 2026
- Google reviews:
- 8,472 (4.3★)
- Hotel class:
- 4-star
Traders Hotel Kuala Lumpur
A Shangri-La Group hotel facing KLCC Park and the Petronas Twin Towers.
Why it was selected
8,430 reviews at 4.5 stars -- tied for the field's second-highest rating, with one of the best Twin Towers views of any hotel captured.
Best for
A Twin Towers view without the flagship price tag.
- Location:
- Kuala Lumpur City Centre (KLCC), Kuala Lumpur
- Verified:
- 14 Jul 2026
- Google reviews:
- 8,430 (4.5★)
- Hotel class:
- 4-star
Sunway Putra Hotel
A large-scale hotel in the Sunway Putra Mall complex near Chow Kit.
Why it was selected
8,397 reviews at 4.4 stars -- the sole hotel at this exact rating, sitting between the 4.5- and 4.3-star clusters.
Best for
Mall-connected convenience near Chow Kit.
- Location:
- Jalan Putra, Kuala Lumpur
- Verified:
- 14 Jul 2026
- Google reviews:
- 8,397 (4.4★)
- Hotel class:
- 5-star
InterContinental Kuala Lumpur by IHG
An IHG flagship on Jalan Ampang, on the edge of the Golden Triangle.
Why it was selected
7,880 reviews at 4.5 stars -- the smallest review base among the field's four hotels tied at 4.5 stars, but still comfortably top-third by volume.
Best for
An IHG stay on the Golden Triangle's edge.
- Location:
- Jalan Ampang, Kuala Lumpur
- Verified:
- 14 Jul 2026
- Google reviews:
- 7,880 (4.5★)
- Hotel class:
- 5-star
Impiana KLCC Hotel
A 4-star hotel a short walk from KLCC Park and Suria KLCC mall.
Why it was selected
6,855 reviews at 4.2 stars -- the lowest rating in this capture, but still the ninth-largest review base of the ten.
Best for
Budget-conscious proximity to KLCC.
- Location:
- Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur
- Verified:
- 14 Jul 2026
- Google reviews:
- 6,855 (4.2★)
- Hotel class:
- 4-star
Renaissance Kuala Lumpur Hotel & Convention Centre
A Marriott-family hotel and convention centre on Jalan Sultan Ismail.
Why it was selected
6,109 reviews at 4.3 stars -- the smallest review base in this capture, though still well above the field's qualifying threshold.
Best for
Convention-centre stays with Marriott points.
- Location:
- Jalan Sultan Ismail, Kuala Lumpur
- Verified:
- 14 Jul 2026
- Google reviews:
- 6,109 (4.3★)
- Hotel class:
- 5-star
Frequently asked questions
Which hotel in Kuala Lumpur has the most Google reviews?
Berjaya Times Square Hotel, Kuala Lumpur, with 23,348 Google reviews at a 4.3-star rating as captured on 14 July 2026 -- more than double the review count of any other hotel in Malaysia's Top Ten's data ranking, ahead of Shangri-La Kuala Lumpur (11,279 reviews) and DoubleTree by Hilton Kuala Lumpur (10,475 reviews).
Does having more Google reviews mean a hotel is better?
No -- review count measures attention and footprint, not satisfaction. Berjaya Times Square Hotel leads this list by volume but ranks only 7th by star rating (4.3 stars), while Shangri-La Kuala Lumpur holds both the second-highest volume and the highest rating (4.6 stars) of any hotel captured. Read this data ranking alongside our companion People's Choice ranking, which orders the same ten hotels by rating instead.
How was this ranking compiled?
Malaysia's Top Ten captured the primary Google Maps listing for ten well-known, internationally branded Kuala Lumpur hotels on 14 July 2026 -- one lookup per property, ordered strictly by review count, ties broken by star rating (none occurred). No editorial adjustment was applied to the order.
Are any of these Kuala Lumpur hotels closed?
No -- all ten ranked hotels were open and trading at the 14 July 2026 capture. One candidate that would otherwise have ranked 9th by volume, Hotel Istana Kuala Lumpur City Centre (6,086 reviews), was excluded because Google listed it as temporarily closed.
Why does Berjaya Times Square Hotel have so many more reviews than the rest?
Scale is the likely factor -- Berjaya Times Square Hotel sits inside the Berjaya Times Square complex, one of Kuala Lumpur's largest mixed-use towers with well over 1,700 rooms, giving it a far larger annual guest volume than the other nine hotels captured, all of which sit in the 6,000-11,000 review range.
How this ranking was produced
- Question: which hotels in Kuala Lumpur attract the most Google reviews, as of 2026.
- Metric: Google review count per hotel, captured listing-by-listing via direct Google Maps lookup on 14 July 2026.
- Candidate selection: ten well-known, internationally branded 4- and 5-star Kuala Lumpur hotels with an established public footprint; each captured at its primary Google Maps listing.
- Ties: none occurred; a tie would be broken by star rating.
- Exclusions: Hotel Istana Kuala Lumpur City Centre (6,086 reviews, 4.3 stars) was found listed as temporarily closed at capture and excluded regardless of review count.
- Companion ranking: the same ten hotels ordered by star rating (250+ review minimum) appear in our People's Choice ranking, published the same day.
Notable exclusions
Candidates considered but not ranked, and why:
- Hotel Istana Kuala Lumpur City Centre — 6,086 reviews at 4.3 stars -- would have ranked 9th by volume, but Google listed it as temporarily closed at capture (14 July 2026).
- Grand Millennium Kuala Lumpur — Searched during research but no longer returned a direct, current Google Maps listing under this name at capture -- excluded rather than substituted with an unverified match.
Sources & references
Limitations
Review counts are a live Google Maps snapshot dated 14 July 2026 and change continuously; a hotel's true count may already be higher by the time you read this. Review volume measures attention, not quality -- see our companion People's Choice ranking for the same hotels ordered by rating. We captured primary corporate profiles only; sister properties of multi-hotel brands (e.g. other Shangri-La or Marriott-family hotels in KL) were not separately ranked.
Update history
| Date | Update |
|---|---|
| 14 Jul 2026 | Ranking published from the 14 July 2026 Google Maps capture. |
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